How to complain

If you have a problem, we can help

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure.

Where you first make your complaint

We aim to resolve your concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, we will let you know within 5 working days who will reply.

Often the people you first raise the matter with are able to help, but there may be occasions when a specialist area needs to be involved. If you don't know who to contact, you can:

Telephone Customer Relations on 01400 262677
Write to us at: Debtbusters Ltd PO Box 8667 SLEAFORD NG34 4AL
Fax us on 01400 262678

We will then arrange for the right person to look into and respond to your concerns.

We will send you a ‘Final Response Letter’ no later than 8 weeks after your initial complaint.

If you are still not happy

In the unlikely event that you remain unhappy you can ask the Financial Ombudsman Service to help.

Following our complaints procedure does not affect your legal rights.

Ombudsman addresses

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

Telephone:	08450 80 18 00*
Email:	complaint.info@financial-ombudsman.org.uk
Website:	www.financial-ombudsman.org.uk